About us

Pi Datametrics was launched in 2015 based on the market place observation that the status quo was built on fast generic SEO data, this data satisfied an appetite but provided little substance beyond rank tracking.

There was and is little to support the disrupter, the challenger and the entrepreneur who had an appetite to take a different approach and a direction that could open news ways of seeing the opportunity.

Pi was not built to replicate the quick, generic and simple solutions in the market place it was built to deal with the strategic issues that face a business looking to grow it’s organic search performance. Our innovation and approach remain committed to this goal.

Do you thrive on building strong relationships with customers and helping drive their success?

Pi Datametrics is a leading SaaS company that specialises in organic search performance. We are looking for a Junior Customer Success Manager to join our team.

You’ll be joining a friendly and dynamic group of customer success professionals and will report into the Senior CSM. You’ll have a choice of working from home, from our central Brighton HQ or from our London WeWork hub in the heart of Soho or ideally a combination of all 3!

If you are passionate about customer happiness and want to develop a career in customer success, this is the ideal role for you!

You’ll love this job if you’re:

• A fantastic communicator able to build and own excellent long-term relationships with key stakeholders
• A contributor to team goals, you understand the importance of retention and expansion – A strategic thinker who wants to understand customer needs and challenges and help them achieve successful outcomes
• Someone who enjoys pursuing revenue growth opportunities
• A collaborator who is able to interact with internal teams to coordinate customer requests, resolve issues, and deliver exceptional customer support
• Someone who is organised and able to provide assistance to customers throughout their relationship with Pi from onboarding onwards
• Someone who is passionate about organic search and wants to keep up to date with industry trends, best practices, and competitors to provide valuable insights to customers

You’re great at:

• Being organised! You’ll need to embrace a bit of admin including keeping our CRM system up to date, scheduling & attending calls and meetings, taking & circulating notes etc.
• Maintaining a positive attitude and a team player mindset
• Thinking creatively and strategically to develop initiatives and problem solve
• Communicating clearly and efficiently and building rapport with internal and external stakeholders Organisation and time management
• Detail!
• Taking ownership and accountability

If you meet the above criteria and are excited about joining a dynamic team focused on customer success, we’d love to hear from you.

Package

• Salary £25-28k depending on experience
• Flexible and remote working
• 25 Days Leave* (increases at 1 per year then capped at 30)
• Potential to participate in an options scheme (2 years service qualification)
• Perkbox
• Company social events
• Charity days
• Statutory company pension

Apply for this role
To apply for the position email your CV and cover letter to becky@pi-datametrics.com.

Background
The Pi Datametrics Customer Team is responsible for understanding our customers’ business objectives and delivering against these by building long-lasting, valuable relationships with key customer contacts. The Pi Datametrics platform is at the heart of everything we do and this together with an optional range of reporting, support and consultancy services provides the overall customer solution. The Junior SEO Manager will be responsible for delivering technical SEO support aligned to customer use cases as well as insights to help our customers achieve successful outcomes. They will work closely with the Senior SEO Manager, SEO Manager, Customer Success Managers and Insight Analysts within the team as well as with other teams across the business. The successful candidate must be technically minded and demonstrate expertise and enthusiasm for SEO alongside the ability to build strong customer partnerships and opportunities for growth within a SaaS business.

Required Skills

• Interest in Digital Marketing and SEO in particular and a desire to keep up to date with the latest trends and news
• Technically minded – understands and loves data
• Understanding of SEO issues and techniques, algorithm updates etc.
• Confident using spreadsheet formulas
• High level of computer literacy including Google Docs, Sheets, Slides etc
• Experience using Google Analytics and data visualization tools such as Data Studio, Tableau or Power Bi is beneficial
• Great customer facing skills – will need to connect with internal and external stakeholders and develop lasting relationships with big brand customers
• Strong strategic mindset with the ability to think creatively, work independently, show initiative, multitask and get things done
• Excellent communication skills – written, verbal (particularly on video calls), in person & presenting

Responsibilities

• Provide on-site SEO improvements, back link analysis and off-site optimisation for customers
• Present and support the implementation of your recommendations
• Handle day-to-day SEO queries from clients
• Support customers in using our industry leading SEO software
• Collaborate with internal teams to deliver high quality work and ensure successful outcomes for customers
• Build relationships with key customer contacts with a view to better understanding their needs and challenges
• Contribute to achieving team targets (including retention, platform engagement and opportunity generation)
• Provide customer training

Package

• Salary on application
• Flexible and remote working or work at Brighton HQ Team Hub facilities
• 25 Days Leave* (increases at 1 per year then capped at 30)
• Potential to participate in an options scheme (2 years service qualification)
• Statutory company pension

Apply for this role
To apply for the position of SEO Manager, email your CV and cover letter to silvia@pi-datametrics.com.

No agencies please. *Excluding public holidays